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.b)Who are you?c) Sorry, you can t.d) I m afraid he s not in the office at the moment.4.a) Oh, could I leave a message then please?b) Give him a message, will you?c) Would it be possible to give him a message?d) Well, could you ask him to call me back?5.a) Certainly.b) Yes, that s no problem.c) What s your message?d) What s your name?e) Yes.Who s calling please?4.A phone conversationNumber this jumbled conversation in the correct order.The firstone has been done for you:& I ll sign them this afternoon and send them back to you.& Hello.My name s Betty Green.I d like to speak to Katie Stevens,please.& 1.Good morning.HMV Industries.How may I help you?& Hold the line, please.I ll see if she s in.& Great.Thanks a lot.& (pause) Hello.Katie Stevens speaking.& Betty Green and I d like to speak to Katie.& Hello, this is Betty.& Sorry, I didn t quite catch that.& Hi, Betty.How are you doing?& OK.Busy as usual.& Fine, thanks.And you?& Yes, they came this morning but I haven t signed them yet.51 & I m just ringing to find out if you ve received the copies of thecontract.& OK, there s no rush.5.Complete the following conversations with phrases fromthe list below.Use each phrase only oncea& & & & & & & & & & & & & & & & & &.Good morning.Could I speak to Mr Dennis please?b& & & & & & & & & & & & & & & &Lesley Lewis from RB Manufacturers.c.Oh, hello, John.How are things?& & & & & & & & & & & & & &.d& & & & & & & & & & & & &.Yes, hold the line and I ll put you through to him.e& & & & & & & & & & & & & &OK.Could you ring me back today?f.I m afraid he s out of the office at the moment.& & & & & & & & & & & & & & &.g& & & & & & & & & & & & & & &I ll look it up for you.It s 01 320 6745.1) Fine.I m phoning to ask you about the Woodrow Group.2) Who s calling, please?3) I can t tell you right now, but can look into it.4) Thompson Chemicals, good morning.5) Right.I ll ring again.Thanks a lot.6) I m afraid I haven t got Steve Lester s number.7) Could I speak to Charles Williams?526.Here are some dialogues about fixing an appointment.Fillin the missing words and phrases, choosing from those listedbelow.(Two of the expressions are not used)1.A: Hello.I d like to __________________ with Mrs Rush in thePersonnel Department.My name is Sydney Jones.B: Yes, Mr Jones.Would 10.30 on Wednesday ?A: That ___________ thank you.2.A:Mr Smith? This is Tom Ronalds.B:Oh, hello, Mr Ronalds.Nice to hear from you.A:______________to see if we can discuss a business propositionthat I wish to make.B:I see.Can you be more specific?A:Actually, _______________ we could meet somewhere and talkabout it.How about lunch today, if that s ___________________B:I m afraid _______________ today.How about tomorrow?A:Tomorrow ll be fine.Let s say 12.30 at the French restaurant,shall we?B:Yes, 12.30 s OK.See you there.A:Right.________________ seeing you.Goodbye.3.A:Mr Russell?B:Oh, good morning, Mr Higgins.A:I m ringing _____________ tomorrow.2.15 at your office, asarranged?B:2.15.That s right.A:Good.See you then.Goodbye.4.A:Hello? Mr Murray? I m ringing for Mr Durham of Durham andAssociates.He s_______________ but he won t be able to manageWednesday afternoon.Friday afternoon instead?53B:__________my diary.I m afraid I can t _____________.I havesomecustomers visiting then.________change our meeeting toThursday afternoon?A: Well, I think that should be all right, _______________ later onto confirm.Thank you.Goodbye.a.very sorry j.very busyb.I m phoning k.I wonder ifc.make an appointment l.I look forward tod.I can t manage m.see youe.all right with you n.to confirm our meetingf.Let me just get o.suit youg.make it on Friday p.I give you a callh.Perhaps we could q.Could I suggesti.would be fine r.This is Jim Higginsf& Phrasal verbs7.English has a lot of phrasal verbs  verbs that are combinedwith prepositions to form new verbs with new meanings.Completethe sentences below with phrasal verbs.Choose a word from eachcolumn:pin onis output offput offpencil forwarddraw uplook intied withbear upput throughcome down54Example:Good morning.Could you put me through toextension 253, please?1.I ve been trying to arrange a meeting with Mrs Carter forweeks but she s a difficult woman to ________________2.I m afraid I can t make this afternoon s meeting.Somethingurgent has _______3.Shall we ____________ next Tuesday? I ll check that I mfree with my secretary and give you a ring to confirm.4.Tomorrow s meeting ______________.Everyone seems to betoo busy doing other things.5.That s settled then.I ______________to seeing you on the15th.6.Are you sure it s convenient? I know you re very busy and Idon t want to _______ you ________.7.I think Mr Lee s number has been changed.Could you________________ me a moment and I ll find the new list.8.We only have a few permanent staff but there are a lot offreelance designers and consultants we can________________ if we need ideas and advice.9.She asked me to tell you she ll be late.She s _____________in a meeting with a client.10.There s an emergency at the Athens office.You ll have to____________ your trip to the States and fly out to itinstead.GRAMMARf& The Present TensesPresent Simple vs.Present ProgressiveForm:Present Simple: verb+s (IIIrd ps.sg.)Present Progressive: aux."to be + verb-ingPresent Simple is used for actions and situations which areconsidered generally true, in order to present factual information, in55summaries, headlines, timetables, for directions, instructions, withfrequency adverbs (never, often, always, every), with a number ofverbs (of perception, like and dislike, possession, being, mental statesor performance ones, such as to  declare ,  to admit ,  to name ,  todemand ,  to advise ,  to apologise ) [ Pobierz całość w formacie PDF ]